Build a better business with dynamic feedback and customer reviews.

Amplify Positive Reviews.

When you do a great job, we make sure people hear about it by directing reviews to where your customers are looking.

Learn from Negative Feedback.

When experiences don't go to plan, we help your team listen, learn and respond quickly and thoughtfully.

We understand what you're listening for.

Learn from your mistakes without damaging your public reputation. We give your customers a space to provide honest feedback about their experiences, and manage that conversation so it's happening in the right places. You hear all of it, good and bad. Good experiences translate to public reviews, and everything else provides a private, actionable learning opportunity.

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Improve customer satisfaction

with tailored flows for feedback and reviews, guided by your specific needs.

Feedback

Experiences that fall below your expectations are considered feedback and automatically routed to your preferred team members for real-time response.

Reviews

When an experience meets or exceeds your standard, we route the conversation to reviews, increasing the chance that their positive experience will be amplified.

Custom Branding

Your review forms shine as a custom-branded experience with typefaces, colors, images, logos, and themes, crafted for you by one of our expert form designers.

How are review forms created?

We have a team of expert designers that will assist you in creating the perfect dynamic form for feedback and review flows. Your needs, input, and considerations will be prioritized to build a bespoke solution that works for your business.

What happens if a customer has a negative experience?

We offer active monitoring and immediate notification for feedback. Customers are asked if they would like a team member to follow up on their experience, and their responses are promptly forwarded to members of both our team and yours to ensure a rapid response. Our platform does not direct these customers to leave a public review (though we can't guarantee they won't). We have found that providing a space for them to feel heard and receive a response most often satisfies their needs, and prevents that conversation from happening in a public space.

What happens if a customer has a positive experience?

Your standards matter. You get to define what constitutes a positive experience. When a customer's response clears that threshold, we stop collecting feedback for internal use immediately and instead guide them to continue their response on your preferred public platform for reviews. This dynamic approach shares their positive experience publicly, amplifies your happiest customer voices and boosts your online reputation.

Is this platform best suited for small businesses or larger companies?

We have scaleable solutions that can grow your objectives and financial needs, regardless of the size of your businesses. We work with everyone from single-location brick and mortar businesses to Fortune 500 enterprise companies.

What additional services do you offer?

We offer community management (where positive reviews receive replies from real people to further their reach), response training (where we coach you on responding to feedback and integrating it into your workflow), and analytics (where we provide detailed reporting data, insights, and recommendations on a scheduled basis).

How do customers receive my form?

Customers are presented with the initial survey via QR code, link, or email. Our team will work with you to determine which route or combination of routes would best suit your business.

We are listening.

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